True or False: The best approach for engaging a person with mental illness is to be tough and disinterested.

Engaging a person with a mental illness requires sensitivity, empathy, and understanding rather than a tough or disinterested demeanor. Being tough can escalate a situation and lead to further distress for the individual, while disinterest can make them feel invalidated and alone. A compassionate approach fosters trust and communication, making it more likely that the person will feel safe and be willing to interact. This is particularly important because individuals with mental health issues often experience heightened anxiety, difficulty in processing information, and emotional distress. By showing genuine care and concern, law enforcement officers can better assess the situation and develop appropriate responses that prioritize the well-being of the individual involved.